Terms of Service

1. The Service and the two types of users

Heardso lets Creators launch and operate their own branded streaming sites, and lets Viewers watch and pay to subscribe to that content. Some terms apply to everyone, some apply specifically to Creators, and some apply specifically to Viewers, as noted below.

2. Eligibility and accounts

You must be at least 18 years old to operate a Creator site or enter into a paid subscription. You are responsible for keeping your login credentials secure and for all activity under your account. Provide accurate information and keep it up to date.

3. Creator terms

• Your content, your responsibility.You retain ownership of the content you upload. You represent that you own or have all rights, licenses, and permissions needed to upload, stream, and monetize it, and that it does not infringe anyone’s rights or violate any law.
• License to operate the Service. You grant Keypair a worldwide, non-exclusive, royalty-free license to host, store, transcode, stream, and display your content solely to operate and provide the Service to you and your Viewers.
• YouTube embeds — your own channel only. If you embed YouTube videos, you may embed only videos from a YouTube channel that you own and have verified. Embedding third-party videos, even with permission or under a license, is not permitted.
• Payments and payouts. Creator payouts are handled through Stripe Connect. You must create and maintain a connected Stripe account and you agree to the Stripe Connected Account Agreement. Keypair does not hold your funds; Stripe disburses subscriber payments to your account.
• Fees. Use of the Service may include a subscription fee for your plan and a revenue-share fee deducted from subscriber payments, as described on our pricing page and in your account. Standard Stripe processing fees also apply. Fees may change on prospective notice.
• Taxes. You are responsible for determining, collecting, and remitting any taxes arising from your sales to your Viewers.
• Your relationship with your Viewers. You set your pricing and are responsible for the content, descriptions, customer support, and any refund decisions for your own subscribers, consistent with applicable law.

4. Viewer, subscription & purchase terms

• Subscriptions renew automatically. Paid subscriptions bill on a recurring basis (for example, monthly) through Stripe until you cancel.
• Cancellation. You can cancel at any time from your account. Cancellation stops future charges; access generally continues until the end of the current billing period.
• Refunds.Except where required by law, payments are non-refundable. Refund requests relate to the specific Creator’s site you subscribed to.
• Access. Your subscription grants a personal, non-transferable right to access the applicable content while your subscription is active. You may not share, copy, download (except as expressly offered), redistribute, or publicly perform the content.
• One-time purchases (pay-per-view). A Creator may offer individual titles for a one-time purchase that grants you permanent, personal, non-transferable access to that title, separate from any subscription. Purchases are processed through Stripe and paid to the relevant Creator; heardso retains a platform fee. Buying a title is not a subscription and does not renew.
• Availability of purchased titles. A Creator may retire a title from sale, but a title you have already purchased remains available for you to watch. If a Creator removes a purchased title, or leaves the platform such that access can no longer be provided, the Creator — not heardso — is responsible for honoring or refunding affected purchases, and heardso may refund you from amounts otherwise payable to that Creator.
• Digital products (shop). A Creator may sell digital downloads (files such as guides, audio, video, or bundles). Buying a product grants you a personal, non-transferable license to download and use it for your own personal, non-commercial use; you may not redistribute, resell, or publicly share it. Downloads are delivered through your account.
• Refunds for purchases.Except where required by law, one-time purchases (titles and digital products) are non-refundable. Refund requests relate to the specific Creator’s site you purchased from. As with purchased titles, if a Creator removes a digital product you bought, or leaves the platform, the Creator — not heardso — is responsible for honoring or refunding affected purchases, and heardso may refund you from amounts otherwise payable to that Creator.

5. Affiliate / referral program

If you join the heardso affiliate program, the following terms apply in addition to the rest of these Terms:

• What you earn. You earn a commission equal to a percentage of heardso’s own revenue share from the creators you refer — currently 20%. The commission is a slice of our platform fee only; it is never taken from the referred creator’s revenue and never from their base subscription fee, and the referred creator never pays more because of your referral.
• Single tier, direct referrals only.You earn on creators you refer directly. You do not earn on referrals made by the people you refer (no multi-level or “downline” commissions).
• Activation milestone. Commission begins only after a referred creator becomes a genuinely paying site (approximately $100 in processed payments). No commission accrues on signups that never transact.
• How you’re paid. Commissions accrue as account credit toward your own heardso charges. Cash payouts are not currently offered and may be introduced at our discretion in the future.
• Lifetime payout, annually adjustable rate. Commissions continue for as long as the referred creator maintains a paying site; however, the commission rate is not fixed — we may adjust it, up or down, at our sole discretion no more than once per calendar year, on prospective notice. Continued participation after a rate change means you accept the new rate.
• Reversals and suspension. Commissions tied to payments that are later refunded or disputed are reversed if not yet paid out. We may suspend or terminate an affiliate account for fraud, abuse, misleading promotion, or any violation of these Terms, which freezes further attribution and accrual.
• Honest disclosure. When you promote heardso, you must disclose that you may earn a commission from referrals, consistent with applicable advertising and consumer-protection law.

6. Acceptable use

You agree not to, and not to allow anyone to:

• upload or distribute content that is illegal, infringing, defamatory, or that you lack rights to;
• upload sexual content involving minors, or any content that exploits or endangers minors;
• harass, threaten, or harm others, or distribute malware;
• attempt to bypass paywalls, access controls, or another tenant’s data;
• probe, scan, or test the vulnerability of the Service, or breach its security or authentication;
• scrape, reverse engineer, or copy the Service except as permitted by law;
• use the Service to send spam or to violate any applicable law.

We may remove content and suspend or terminate accounts that violate these Terms.

7. Copyright / DMCA

We respect intellectual property rights and respond to valid notices under the U.S. Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a notice with the required information to support@heardso.com. We may remove infringing content and terminate repeat infringers.

8. Intellectual property in the Service

The Heardso platform, including its software, design, and trademarks, is owned by Keypair Software LLC and protected by law. Except for the rights expressly granted to you, we reserve all rights. You may not use our names or logos without our prior written permission.

9. Third-party services

The Service relies on third parties including Stripe, Supabase, Cloudflare, Cloudinary, Vercel, Render, and Resend. Your use may be subject to their terms, and we are not responsible for their acts or omissions.

10. Suspension and termination

You may stop using the Service at any time and delete your account. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or its users. On termination, the rights granted to you end; sections that by their nature should survive (for example, ownership, disclaimers, limitation of liability, and indemnification) will survive.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

12. Limitation of liability

To the maximum extent permitted by law, Keypair will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of the amounts you paid to Keypair in the 12 months before the claim, or USD $100.

13. Indemnification

You will indemnify and hold harmless Keypair from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service, or your violation of these Terms or of any law or third-party right.

14. Governing law and disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in Florida for any dispute not subject to arbitration or small-claims court.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new “Last updated” date, and material changes take effect on prospective notice. Continued use of the Service after changes means you accept the updated Terms.

16. Contact

Keypair Software LLC, Plantation, Florida, USA · support@heardso.com.